COMPANY POLICIES
Privacy Policy
We guarantee no sharing or selling of your personal information with other parties. We request your email address so we can respond to your inquiries, communicate with you on your orders, and occasionally send you exciting news and offers from AquaNew, L.L.C.
Product Returns and Exchanges
For products purchased through the AquaNew, L.L.C. website, we guarantee your 100% satisfaction with Watt-Ahh. We will give you a refund upon notification of product dissatisfaction within 14 days of the date of receipt ("return authorization" herein).
Please contact us by email at
Inquiries@aquanew.com or call 1-888-936-2782 to make arrangements for payment of a refund upon return of unopened, intact and undamaged items within 14 days of receipt of a return authorization. You may request an exchange instead of a refund when requesting a return authorization. When sending a return order, please include your mailing address, a copy of the receipt and write on the box, the number provided by us as part of the return authorization. Shipping on returned items is not refundable except up to $20 will be included in the refund to you. When you contact us for a return authorization, we will provide the shipping address. No refunds will be provided without a return authorization number.
Product Shipping
Please allow up to 3 weeks (21 days) for delivery. We will ship your order within 14 days of receipt of your order payment. We will notify you if we have a back order that delays shipping beyond 14 days and we will cover the shipping cost up to $20. This offer is not available when the customer at the time of ordering online is notified that the product is temporarily out of stock.
Product Damage During Shipping
If an item is damaged during shipping, please notify us immediately at
Inquiries@aquanew.com or call 1-888-936-2782 so we can assign a return authorization and send product replacement to you. No replacement product will be provided without a return authorization number.
Product Cancellation
No cancellation is accepted once the order has been shipped to you.
Company Name on Cardholder's Statement
Our company name, AquaNew, L.L.C., and contact number 1-888-936-2782 should appear on your statement.
Customer Comments and Inquiries
The best ideas come from our customers. We encourage adults over 18 years of age to contact us or visit the Ask Melinda link (http://blog.aquanew.com) to send us comments, suggestions, and ideas, so long as the content is not illegal, obscene, threatening, defamatory or otherwise injurious to any party and free from software viruses, commercial solicitation or any form of "Spam". We reserve the right (but do not have the obligation) to remove or edit such content. We monitor our website on a regular basis and strive to maintain accurate, educational, and wholesome information for our customers.
Licensing Opportunities
AquaNew has permission under license issued by LSG Holdings, Inc. to allow the use of the revolutionary technology to manufacture, bottle, sell, and distribute Watt-Ahh™ within the United States and U.S. Territories. This technology has numerous applications. For more information and licensing opportunities on the intellectual property held by LSG Holdings, Inc., please contact:
Robinson Gourley, President
LSG Holdings, Inc.
1-888-936-2782
Disputes
Our company policy is to have all customers satisfied with their experience of visiting the AquaNew website and enjoying Watt-Ahh™, Premium Drinking Water. Any dispute shall be submitted to confidential arbitration under the laws of the State of Florida, except that, to the extent someone in any manner violates or threatens to violate AquaNew's intellectual property rights or license issued by LSG Holdings, Inc., AquaNew, L.L.C. may seek injunctive or other appropriate relief in any state or federal court in the State of Florida with exclusive jurisdiction and venue in such courts. Arbitration shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration shall be joined to an arbitration involving any other party whether through class arbitration proceedings or otherwise.
Reservation
AquaNew, L.L.C. reserves the right to make changes to our website and policies. If any policy is deemed invalid, void, or for any reason unenforceable, that policy may be deemed severable and shall not affect the validity and enforceability of any remaining Company policies.
Our Mailing Address
AquaNew L.L.C.
P.O. Box 20563
Sarasota, FL. 34276
Fax: 941-923-8906
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