Please call 888-936-2782 or email inquires@AquaNew.com for more information about full and ½ pallet availability.
Shipping Cost Efficiencies and Specifications
AquaNew will prepare a proforma for shipping pallet(s) based on a quote obtained from the independent freight shipping company. We request full payment at the time of pickup by the freight company. Your pallet will be typically delivered to any ground accessible shelter (such as a garage). Please be aware that the customer is responsible to cover the cost of any extra service performed by the freight company at the request of the customer (such as inside delivery or a "re-consignment").
Shipping and Receiving Instructions
When AquaNew, L.L.C. ships your pallet of water, we will wrap the pallet and its contents in shrink wrap and cardboard, with notation to the freight company not to Top Load. On the Bill of Laden (BOL), we will specify no Top Load and identify the number of cases on the pallet. We also affix several “Fragile” stickers on the packing cardboard. Unfortunately, even with these precautions, some case may be damaged in transit. Our Product Damage During Shipment Policy is provided in the Company Policies link on the website and summarized below:
Do Not sign the BOL for your shipment until you have inspected it for damage. You should request the truck driver to wait while you break down/open/inspect each case of Water. If any case or contents is damaged, or if you have any doubt about possible damage, you MUST do the following:
- Note it clearly on the Bill of Lading or BOL before signing it
- Count the number of cases received as we noted on the BOL
- If possible, please take photos of any damaged cases of Water
- Keep your copy of the BOL
- Contact AquaNew at 888-936-2782 so we can adjust your invoice accordingly for any damage as documented on your copy of the BOL.
If part or all of your shipment is damaged and you did not note this in any way on the Bill of Lading or BOL, we CANNOT guarantee any adjustment in your invoice since the claim will likely be denied by the freight carrier. However, our objective is to maintain our customers’ satisfaction and any claims submitted by AquaNew have a better chance of acceptance by the freight carrier when these steps are taken. We appreciate your cooperation in following steps to comply with standards and policies set by the freight carriers.